We help young shipping companies optimise their operations
We leverage AI & predictive modelling to give valuable insights about on-ground conditions for preventing delays, losses & churn rates.
Lost by small-sized shipping companies in refunds & lost orders annually
UK Courier SMEs lack AI based tools to compete with giants like Amazon & DPD
We have addressed key pain-points in the delivery process
At ParcelMind, we believe that trust should arrive before the parcel does. Founded by Sumaiya Naqvi, a customer service veteran with over a decade of experience, our mission is simple yet bold: empower small courier teams with the same predictive intelligence and trust-building tools used by global giants.
Who are we & What do we do?
ParcelMind is an Autonomous Relationship OS for micro-logistics built to mitigate risks emerging from common shipping & delivery issues
1.
Predicts Risk
Our news mechanism gathers critical information & data about weather conditions, closures & other on ground conditions to predict risks
2.
Prevents Issues
Our workflow is tailored to provide drivers with accurate and effective options that might help mitigate disruptions. We help with re-routing and prioritisation of deliveries
3.
Communication
We are an AI First organisation. We have deployed our own voice AI co-pilot who can manage effective communication between different stakeholders and users
4.
Develops Trust
We have made it easy to analyse your reports, deliveries & all critical statistics through our intuitive dashboard. We believe in building trust through transparency
UK parcel volumes grew 47% in 2021–22; customers now expect real-time updates and proactive service
Any shipping company utilising advanced systems like Parcelmind are only slated to benefit with a net-revenue growth in th the medium to long term. Our system ensures scalability, thanks to the ever evolving technical innovations in the field of AI
In our pilot at Bradford in collaboration with Courier Khan. Led to an increase in net revenue.
Developed trust score and helped 2 merchants achieve greater order volume
Our solo drivers who were using our AI co-pilot are subject to 60% fewer complaints
Meet our Founder - Sumaiya Naqvi
● 10+ years in customer service & account management.
● Transformed lived frustrations into AI-driven solutions.
● Blended empathy-first service design with scalable AI architecture.
“I built ParcelMind so one-van couriers can deliver like Amazon—without losing their personal touch.”